Accessibility
The ground floor of An Táin Arts Centre is fully accessible, with lift access to the Basement Gallery, both workshop spaces and a wheelchair accessible toilet. Unfortunately, balcony seating in the main theatre and the balcony foyer are not serviced by a lift and therefore are not wheelchair accessible. Please let us know when booking if you have any special accommodation requirements (e.g. wheelchair access, medical needs, hearing or sight impairment).
There are limited wheelchair spaces in the main theatre (in front of row A) and in the studio theatre (in the front row, and back row) and these can be booked through our box office. Passes for wheelchair spaces are complimentary.
In the main theatre, our box office reserves several seats in row A for patrons who have mobility issues. These seats can be booked through our box office, as they are not put on general sale until the week of the event. If you haven’t been here before, please feel free to ask us for advice on choosing a seat to suit your needs.
An Táin Arts Centre has a limited number of personal hearing aids. Please contact our box office in advance of booking to check compatibility and availability for your chosen event.
If you or a guest has a condition that you feel might affect your experience here (e.g. photosensitive epilepsy, diabetes, autism, hearing or sight impairment) our staff will be glad to assist you and to ensure you are happy and safe during your visit. Please feel free to ask questions in advance of your arrival, or speak to a member of our front of house staff who can assist you if necessary. All trained assistance dogs are welcome in An Táin Arts Centre.
We are working to make An Táin Arts Centre as welcoming as possible to everyone, if there’s something we can do to make your visit more comfortable – please let us know, our front of house staff will be more than happy to help.
Covid-19 Information
An Táin Arts Centre is committed to the well-being of our audience, artists and employees. To assist our community in preventing the spread of Covid-19, we are adhering to Government recommendations and implementing enhanced health and safety protocols across our venue. Health and safety measures will be updated as new guidelines are released, with full details available here
We are doing all we can to promote a healthy environment, and rely on you to adhere to public health recommendations for your safety and the safety of others.
Face coverings are now mandatory in galleries, theatres and retail spaces. Please wear your face covering when visiting us if over 9 years old. If you have a medical reason for not wearing a face covering, please contact us so we can make arrangements for your visit.
*As per current guidelines, all customers attending our events must be immune (fully vaccinated or recovered from Covid-19 within the previous 6 months), or be an accompanied minor (under 18) in line with sectoral guidance.
If you or a member of your party has a temperature or is feeling unwell, please visit us another time. Our front of house team is here to assist you in a safe visit to An Táin Arts Centre; please don’t hesitate to talk to us if you need any help. If you have any concerns in advance of your visit, please contact our Covid-19 Compliance Officer, CEO Paul Hayes, on paul@antain.ie
Concession policy
Concessions are available to children, full-time students, senior citizens (65 years and older) and the unwaged on certain events. Please check with the Box Office at time of booking and bring appropriate photo ID with you.
Children policy
Children must be supervised by an adult at all times. For ticketed events, children must have a valid ticket and must be accompanied by a ticket holding adult. If you are attending a ticketed event with your small baby, please note that we have baby passes for children under two years of age and these can be booked through our box office. Baby passes are complimentary. Please note that baby passes do not apply to ticketed events created specifically for children of this age. Breastfeeding is welcome in all our spaces.
Refund, exchange and cancellation policy
Once purchased, tickets and gift vouchers cannot be exchanged or refunded unless an event is cancelled by An Táin Arts Centre. Booking fees are non-refundable in all circumstances. Customers should note that the right to cancel (cooling off period) provided by the Consumer Protection (Distance Selling) Regulations 2000 does not apply to the sale of event tickets. All sales are final.
Latecomer policy
We encourage all of our patrons to arrive at least 15 minutes prior to the commencement of events. Latecomers and those who leave the auditorium may not be admitted until a suitable break in the performance or until the interval. Admission cannot always be guaranteed. If you arrive late and admittance is possible, we cannot guarantee the seat that you purchased. Patrons should note that visiting companies will have differing policies in this regard. An Táin Arts Centre reserves the right to refuse admission.
Data Protection Summary
Once you have booked tickets with An Táin Arts Centre, your contact details will be held on our ticketing system Ticketsolve and will be used to contact you in relation to your booking. If a personal customer has not engaged with us for six years, we will automatically, delete their identifiable information from our database. An Táin Arts Centre will not pass on your data to third parties without prior consent, or unless we are required to, in order to fulfill our contract with you, or by law.
OUR DATA PROMISE
We promise:
To provide clear, honest and open information about how we use personal data
To give people the choice about how we use their data
To use personal data appropriately and in a way that would be reasonably expected
To only share personal data with other organisations where the person has given their consent for us to do so, or where we need to do so in order to fulfil our contract with them.
To be accountable and responsible: to take active steps to protect personal data from harm, and to have separate and enhanced procedures for the use of sensitive data (such as data relating to children or disability).
To ensure our staff and partners (suppliers and artists) understand these principles and their responsibilities in delivering them
It’s up to you
We’ll only send you emails about events we think you might be interested in, to ask your opinion, or tell you how you can support us as a local arts charity. You can opt-out at any time by clicking unsubscribe at the bottom of these emails. You can view our privacy policy on our website or in your booking confirmation email.
Simply tell us when you book your tickets if you’d rather we didn’t do this.
Conditions of sale
Management reserves the right to refuse admission and to cancel or make any essential changes to performances. Prices and information relating to a show can be subject to change. Smoking, vaping, photography and audio or visual recordings are strictly forbidden.